Trust Center

Customer-provided knowledge sources, documents, website content, and Q&A entries are used to power your AI agent experience.

Account activity, chat-related inputs and outputs, technical logs, and subscription metadata may be processed to provide and secure the service.

Trust information is kept practical here: what data is involved, how it is handled, which policies apply, and how to contact Uppzy about privacy or security questions.

Account and identity data: names, email addresses, account identifiers, team membership, and authentication-related records.

Usage and device data: IP address, browser information, events, diagnostics, rate-limit signals, and security-related logs.

Customer content: uploaded documents, website content, knowledge base entries, chat inputs, AI outputs, and conversation context submitted to the service.

Billing metadata: plan, subscription, checkout, and invoice records. Full payment card details are handled by Stripe and are not stored by Uppzy.

Traffic to Uppzy services is served over HTTPS/TLS.

API keys and credentials must be protected by users and must not be shared publicly.

Rate limits, fair-use controls, abuse monitoring, and suspension controls may be used to protect the platform.

Access to service data is limited to what is needed for service delivery, support, security operations, dispute resolution, and legal obligations.

If a personal data breach occurs, Uppzy follows applicable notification requirements and response procedures.

Personal data is retained for as long as needed for service delivery, account lifecycle, security operations, dispute resolution, and legal requirements.

When retention is no longer required, data is deleted, anonymized, or securely isolated.

Privacy requests, security questions, and legal requests can be sent to legal@uppzy.com.

Cookie preferences are handled through the site's cookie consent controls.

AI providers referenced by the product: OpenAI, Anthropic Claude, Google Gemini, and Grok.

Payments: Stripe is used for checkout, billing, and customer payment infrastructure.

Analytics and marketing measurement: Google Analytics, Google Ads, and Meta Pixel may load based on consent settings.

Customer channel integrations referenced by the product: WhatsApp Business, Slack, Instagram DMs, and WordPress.